Privacy Policy
Mac Home Services LLC
Last updated: Jul 6, 2026
This Privacy Policy describes how Mac Home Services LLC (“Mac Home Services,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website at https://www.machomeservices.co, contact us, schedule service, or opt in to receive text messages from us.
If you have questions about this policy or how your information is handled, contact us anytime using the details at the bottom of this page.
1. What Information We Collect
Information you provide to us
We collect personal information that you voluntarily provide when you request an estimate, schedule service, fill out a form on our website, opt in to text messages, or otherwise contact us. This may include:
- Your name
- Phone number
- Email address
- Home or mailing address
- Details about your service request
We do not collect or process sensitive personal information (such as racial or ethnic origin, religious beliefs, or biometric data), and we do not collect information about you from third parties.
Information collected automatically
When you visit our website, certain information is collected automatically, such as your IP address, browser and device type, operating system, referring URLs, and general information about how you use the site. This information does not identify you personally. It is used to keep the website secure, functioning properly, and to understand how visitors use our site. Like most websites, we also use cookies and similar technologies (see Section 5).
2. How We Use Your Information
We use your personal information to:
- Respond to your requests, provide estimates, and schedule and deliver plumbing and HVAC services
- Communicate with you about appointments, service updates, and follow-ups
- Send text messages you have opted in to receive, such as appointment confirmations, service reminders, and review requests
- Maintain the security of our website and services
- Comply with legal obligations
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers and SMS opt-in data collected for text messaging consent will not be sold, rented, shared, or disclosed to any third party for marketing purposes under any circumstances.
You can opt out of text messages at any time by replying STOP to any message from us, or by contacting us at (781) 226-6042 or through our website contact form. Reply HELP to any message for assistance.
3. Text Messaging (SMS) & Your Privacy
By providing your phone number and opting in through our website, over the phone, or in person, you consent to receive text messages from Mac Home Services LLC. These messages may include appointment confirmations and reminders, updates about your service request, maintenance reminders, review requests, and occasional offers. Consent to receive text messages is not a condition of purchase.
Message frequency may vary.
Message and data rates may apply. Contact your wireless provider for details about your plan.
To opt out at any time, reply STOP to any message. You will receive a one-time confirmation and no further messages unless you opt back in.
For help, reply HELP to any message, call us at (781) 226-6042, or use the contact form on our website.
Mobile information and phone numbers collected for SMS purposes will not be shared with, sold to, rented to, or disclosed to third parties or affiliates for marketing or promotional purposes.
Full messaging terms are available on our Terms and Conditions page.
4. When and With Whom We Share Personal Information
We do not sell your personal information. We may share personal information only in the following limited situations:
- Service providers. Trusted vendors who help us operate our business (such as scheduling and field-service software) may process your information on our behalf, under contract, and only as needed to provide their services to us. These providers are not permitted to use your information for their own marketing.
- Business transfers. If our business is ever involved in a merger, sale, financing, or acquisition, information may be transferred as part of that transaction.
- Legal requirements. We may disclose information if required to do so by law.
- Google services. Our website may use Google Maps Platform APIs and Google Analytics. Google's use of information is governed by its own privacy policy. To opt out of Google Analytics tracking, visit https://tools.google.com/dlpage/gaoptout.
For clarity: text messaging opt-in data and consent are never shared with any third party for marketing purposes.
5. Cookies and Tracking Technologies
We may use cookies and similar technologies (such as pixels and web beacons) to keep the website secure, remember your preferences, support basic site functions, and understand site usage through analytics. Third-party providers may also use these technologies to help display and tailor advertising. Most browsers accept cookies by default; you can set your browser to remove or reject cookies, though some site features may not work as intended. To the extent tracking technologies are considered a “sale” or “sharing” under applicable state laws, you can opt out as described in Section 9.
6. How Long We Keep Your Information
We keep personal information only as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law (such as tax or accounting requirements). When we no longer have a legitimate business need to keep your information, we delete or anonymize it.
7. How We Protect Your Information
We use appropriate and reasonable technical and organizational safeguards designed to protect the personal information we handle, including secure systems for storing customer and scheduling information and limiting access to those who need it to serve you. That said, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security. We encourage you to access our website only within a secure environment.
8. Information From Minors
Our services are intended for homeowners and adults. We do not knowingly collect information from or market to anyone under 18 years of age. If you believe we may have collected information from a minor, please contact us using the details below and we will promptly delete it.
9. Your Privacy Rights
Depending on your state of residence, you may have rights regarding your personal information, including the right to:
- Know whether we are processing your personal information
- Access and receive a copy of your personal information
- Correct inaccuracies in your personal information
- Request deletion of your personal information
- Opt out of targeted advertising or any “sale” or “sharing” of personal information
- Withdraw consent to processing at any time, including consent to receive text messages
To exercise any of these rights, contact us using the details in Section 12. We will verify your identity before fulfilling a request and will respond in accordance with applicable law. You will never be discriminated against for exercising your privacy rights.
10. Do-Not-Track Signals
Some browsers include a Do-Not-Track (“DNT”) setting. Because no uniform standard for recognizing DNT signals has been adopted, we do not currently respond to them. If a standard is adopted that we must follow, we will update this policy.
11. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last updated” date at the top of this page. If we make material changes, we may notify you by posting a notice on our website or contacting you directly. We encourage you to review this page periodically.
12. How to Contact Us
If you have questions about this Privacy Policy, want to opt out of communications, or want to review, update, or delete your personal information, contact us:
Mac Home Services LLCAddress: 117 Kendrick St, Suite 300, Needham, MA 02494
Phone: (781) 226-6042
Email: contact@machomeservices.co
Website: https://www.machomeservices.co/contact-us/
To stop receiving text messages at any time, reply STOP to any message from us.